SERVICE DELIVERY REPRESENTATIVE RESPONSIBILITIES Reports to Service Delivery Centre Supervisor and Service Delivery Centre Manager Provide efficient, professional, accurate, dependable and courteous service Ensures data quality in Company’s database/s are kept accurate Perform administrative customer service related tasks Perform incident management tasks Develop business relationships which enhance the company’s community image while sustaining its integrity throughout all contact Contribute to on-going quality management Work closely with Implementation, IT, Telesales and other teams Promote and maintain positive customer relations REQUIREMENTS Have strong inclination to establish a career in the field of customer service Self-motivated, a good team player and possess excellent interpersonal skills Strong attention to detail, organized, ability to multi-task and to work independently with minimal supervision Must have excellent English communication skills Exceptional skills in common office applications (MS Word, MS Excel, MS PowerPoint, Web navigation, etc.) Experience in IT Support or in Customer Service is an advantage Above average typing speed and accuracy is also a plus Must be a university or college graduate of any 4-year course Should be amenable to the following: Graveyard shift, working on holidays or weekends, shifting schedules, or rendering overtime when needed. Willing to work in U.N. Avenue, Manila. Please email updated resume to [email protected]
Posted on: Wed, 02 Oct 2013 08:04:17 +0000
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