Section 22: Plain Language Any document, notice or contract must be in plain language: so that an ordinary consumer with average-literacy skills and minimal experience as a consumer of the relevant goods or services could be expected to understand the content. Section 30: Bait Marketing A supplier may not mislead the consumer in any advertisement about the availability of goods or services at a specific price when the supplier is unable or does not intend to supply the goods or services at those prices. Section 31: Negative Option Marketing A supplier may not promote any goods or services on the basis that an agreement will automatically come into existence, unless the consumer (actively) declines the offer. Section 41: False, Misleading or Deceptive Representations The supplier of goods or services may not, directly or indirectly, express or imply a false, misleading or deceptive representation concerning a material fact, or use exaggerated, innuendo or ambiguity as to a material fact, or fail to correct an apparent misapprehension on the part of the consumer.
Posted on: Thu, 23 Jan 2014 04:44:17 +0000
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