So I send in a ticket to Glitcheye because of losing a Stinger fleet to an SOS. This is what I got back. Greetings Captain Dowell, Thanks for writing in, Im sorry to hear you were experiencing performance problems. Id like to get information from you to ensure I can address these problems effectively. Please provide the information below and Ill be happy to assist further. 1) Pingtest - visit speedtest.net/ and click Begin Test. Once the test is complete, take a screenshot of the results (specifically the 3 numbers at the top), and reply back with the attached screenshot. For more information on taking a screenshot, please see: take-a-screenshot.org/ (2) Traceroute - You can find instructions on how to run a Traceroute at https://helpcenter.kixeye/hc/en-us/articles/202083098-How-to-run-a-Traceroute-Windows-Mac-. A screenshot would be most helpful, but you can also copy/paste these results back to us by right clicking the cmd window and clicking select all (Everything should be highlighted white at this point) Press the enter key (This will copy the data so it can be pasted) Paste the information into your reply. (Ctrl+V or right click paste) Thanks for taking the time to do this and well be happy to assist further once we have the above information! -Mark
Posted on: Mon, 24 Mar 2014 14:58:37 +0000