So March 2014 I booked tickets for a flight to see my mom for her 60th birthday. Shortly after I was informed I was to undergo a knee reconstruction 3 days after the intended flight. The recovery was going to take 3 months, during this time I would be unable to work, I was employed as a casual so no holiday or sickness leave. So realising I would need every cent I had to see me through the rehabilitation, and knowing I was unable to fly I chose to cancel the flight and regain my money (mistaken idea #1). I cancelled the flight. I asked for my money back. I was told no, unless there was an emergency or death the kangaroo (not using corporate name) would not reimburse, they would, however, retain MY money as credit to use within 12 months of flight booking. It is worthwhile noting that after the conversations it was suggested I could have paid for insurance. I was unaware that any existed for such a circumstance and I was also not advised or asked if I would like to purchase it. So skip forward 11 months and after some considerable juggling I am finally nearly out of debt, or at least am able to afford to use the credit that I had to use. After consulting with Dawn, my lovely partner, and due to restrictions of employment, we are able to go on holidays from 6 March 2015 and return on 16 March 2015. So I ring the booking centre and examine about credit and inform them of my intended dates. They say I cant go because its 3 days past the 12 month deadline. I tell them extenuating circumstances. They ring the airline who say no. I ring the airline who are most sympathetic but follow the company line of its the rules. After arguing and begging and pleading ( I really wanted to tell them to go #### themselves but I said thank you) I got the message that although their slogan reads were listening they were not and were not interested in anything I had to say. Only in taking my money did they gain satisfaction. So I book my flight for 3 days less than intended and then get slapped with an additional booking fee and extra flight costs to the value of $370. I hope you all never suffer a similar experience and I wish there was some way to win against these unfair rules businesses seem to create. Im sure Im not the only one so pass this on and lets let businesses know what we think and let other people have say as well. It was Qantas and Flight Centre, you read it all so you get to know it all.
Posted on: Tue, 20 Jan 2015 07:18:47 +0000
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