So, today I got my burner unit back from Jetboil. From the date that they received the stove burner, to today, it has been 22 days (including non-business days). I only say this because initially, I was told it would take 2 - 5 days to evaluate and repair my burner, but then when I emailed them back after the 5 days, they told me that due to it being their busy season, it would actually be 10 - 15 days before they could get to it. To be fair, yesterday was the 15th business day, so that was an accurate time frame. They did not replace the burner all together, which is fine by me, but they did replace the threads with the updated brass threads. But, according to the paperwork, all that they mention is that they replaced valve (AL threads). The threads are nice and new, and appear to be brass. Screwing the unit onto a canister is as smooth as butter! What I found interesting though is that when striking the piezo (which has always been hit or miss) it fired up immediately, but it didnt sound at all like I was used to. Instead, I got a soft ssshhhhhhh, as opposed to a loud sssshhhhh as if a jet were actually taking off! Before I sent it in, with barely a half of a turn on the valve control, the stove sounded as if it were on full blast (really, by turning the valve control any farther, it all sounded the same). Now though, that doesnt seem to be the case at all... Now, it seems to take 2.5 full turns before it sounds like it is at full throttle (although, it does still have a couple more turns left). But, I now have way more control over the flame. I can get it down to a simmer very easily... which makes me wonder if they used the same valve as is in the newer MiniMo to replace mine with... This also made me wonder about fuel efficiency. Before I sent it in, I could get a full rolling boil with 2 cups of water with only 4 grams of fuel, and in about 1:45 (inside - read: optimal conditions). I only did 2 burns (inside, as before) and found that while I was still only using 4 g of fuel (with ~ 2.5 turns on the valve control), the boil times were now closer to 2 minutes. Although, the water from the tap may be colder than before... Either way, I am very happy with the outcome on the stove. Now, I dont have to buy a replacement, and on top of that, I now have much better flame control. This has definitely made me have different feelings about JetBoil. I can say that this has definitely restored a great deal of my faith in them. However, I will admit, I would still like to seem them update their 1 Year Limited Warranty to something a bit more reassuring. Although, it appears that they will still take care of the customer if it is out of that time frame... at least in this case they did!
Posted on: Sat, 13 Sep 2014 21:16:47 +0000
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