So well said.... Ross Hill blog today -- and one that really conveys the black hole of big businesses and major medias strangle hold on our very existence while we have to just...WAIT == do we just have to take this? Cant we DO SOMETHING???? Here is Another Moving Story By Ross Hill on Jul 16, 2014 09:47 pm My Internet/Cable TV provider has been missing in action for over a week. I ordered my cable transferred back on June 29. As of tonight we still dont have cable. I was patient and waited until July 9 to call about it. Then again on July 11, And again I called on July 12. Every time I had to play the phone mail maze and every time I would finally get placed on hold. Eventually, each time I would finally get talk to someone. My average wait was >30 minutes. Once I talked to the live person they tried to fix the problem but of course they could not. I called last night July 14 and a great guy in San Diego, CA. got my call and he was very helpful. He even called me back at 10:30 p.m. To tell me he had done everything possible to get my cable turned on. Today, I called the Major Account Manager early in the day to see if she could get something done. She said someone would call. Guess what? No Call!!! I sent her a text and an email and all she could say is she was sorry, they normally respond faster. So I called again tonight. This time the guy was in Niagra Falls. He had me do a bunch of stuff and then he said, is all I can do. So I thanked him and said, could you have someone in management call me tomorrow? He replied, he could request that a supervisor call me. I said, no thanks, I want to talk to someone in management. To which he replied, management doesnt call customers back. I would never work for a company that doesnt call there customers back, nor any company where management hides from its customers. I can promise you this much, I never hide from my customers. My customers pay my salary, my employees salaries and pay my shareholders dividends each year. My customers are my life blood. What are we teaching in universities today? Where did these business leaders get their training? It is a sad day in America when we no longer value the customer. Sad indeed. One very frustrated Cable customer, Ross
Posted on: Thu, 17 Jul 2014 17:06:44 +0000
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