Still looking for the right candidate to fulfill the Charter Specialist Position The objective of the Charter Broker is to develop a portfolio of charter clients and provide optimum quality of service in order to maximise the potential for repeat business. Difficulties and constraints of the position: To be constantly self-motivated, with the capacity to be available 24/7 to deal with client requests, before and during charters – as earnings very much depend on personal sales results. Accountabilities: Be available anytime to respond to client enquiries. Generate satisfying levels of personal charter sales, as per objectives set regularly. Generate a satisfying conversion rate to turn enquiries into actual business. Collaborate with the other members of the team in order to manage their clients if and when required. Duties: Provide accurate and well informed selection of yachts for charter to clients. Provide accurate and well informed information on cruising destinations. Provide expert advice on charter yachts and activities around cruising grounds. Provide rapid and excellent service, treating clients with utmost respect. Provide rapid and effective response to any issue arising during charters. Keep communication constant with all relevant central agents, and develop quality relationships with them, so as to remain up to date on the evolution of the charter fleet and benefit from offers available. Attributes: Self-motivated, and highly organized. Capacity to handle multiple clients, contracts and enquiries at once. Capacity to develop a network of prospective clients. Capacity to negotiate and close deals. Capacity to develop strong professional relationships with / retain clients. Required Knowledge, Skills and Experience: In depth knowledge of industry standard business practices and ethics. In depth knowledge of operations onboard charter yachts. In depth knowledge of luxury lifestyles, services and products. Basic technical knowledge of yachts. Excellent verbal and written communication skills, Spanish speaking is a must. Excellent knowledge of MS software, use of PCs, MACs and the Internet. Please submit your resume only to hr@ychartermiami along with a profile picture
Posted on: Fri, 05 Dec 2014 14:39:51 +0000
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