Story started when I bought toilets cabinet from IKEA Egypt and after installation & placing the cabinet, we noticed formation of rot whenever a drop of water touches it. We removed the cabinet & called IKEAs CS who asked me to send an email explaining the case with some photos.I sent the email and after one week they send one of after-sale representatives who checked the cabinet and called someone from IKEA on mobile explained the case to him and gave me the phone,this guy informed (who represent IKEA) informed me that I can refund or exchange the item of course..he told me Ill tell you a note; the back should have been placed on the other side,so the rotten face have been on the back..I replied the back as not to see the rot, thats it ? but it doesnt matter if rot is formed but unseen !!!! he replied of course not, CSll call you tp confirm when its possible to go refund or exchange.CS called me after around 10 days & I said Ill come visit the store to refund because this is not accepted.I went to the store yesterday to refund, they left us for about an hour because they cant find the information/case on their system.After a while, they found it & the reply was Sorry, we wont be able to refund or exchange;this is an installation problem & its my fault I should have placed the back on the other side.How come! how should I accept such a stupid, unprofessional reply!! I should have placed it on the other side so I wont see the rot, but it doesnt matter that the material shouldnt be used in toilets nor kitchens.Its well known that kitchens & toilets are exposed to water either if its back or front.Im really shocked and disappointed.I thought youll apologize and solve your production problem instead of blaming me.In addition to a very unprofessional & impolite CS team.How come I talk to a CS representative who doesnt answer or even look at me & another one tell me I said dont interrupt me. I left the piece neither took it nor took my money. Im really disappointed !!
Posted on: Sun, 21 Sep 2014 19:27:35 +0000