Stupid Banks Recent death in the family... she died this past January. Citibank credit card billed her for Feb., and March. ( Annual service charge, and then late fees and interest on annual charge...the balance had been $0.00... now was like $60.00) Me: Calling to tell you, she died Jan. Citi: The account was never closed and the late fees and charges still apply. Me: Maybe, you should turn it over to collections... Citi: Since it is 2 months past due, it already has been. Me: So, what will they do when they find out she is dead? Citi: Either report it to the frauds division, or report her to the credit bureau...maybe both! Me: Do you think God will be mad at her? Citi: ...excuse me ..... Me: Did you just get what I was telling you.... the part about her being dead? Citi: Sir, youll have to speak to my supervisor! (Supervisor gets on the phone) Me: Calling to tell you, she died Jan. CitiS: The account was never closed and the late fees and charges still apply. Me: You mean from her estate? CitiS: ... . CitiS: Are you her lawyer? Me: No, Im her great nephew. ( Lawyer info given... ) CitiS: Could you fax us a certificate of death? Me: Sure. ( Number is given ) ( After they get the fax. ) CitiS: Our system just isnt setup for death... Me: Oh... CitiS: I dont know what more I can do to help... Me: Well... if you figure it out, great! If not, you could just keep billing her...I suppose...dont really think she will care.... CitiS: Well...the late fees and charges do still apply. Me: Would you like her new billing address? CitiS: That might help. Me: ( Odessa Memorial Cemetery #### Hwy 129 and plot number given. ) CitiS: Sir, thats a cemetery! Me: What do you do with dead people on your planet?!!
Posted on: Mon, 14 Apr 2014 16:42:30 +0000
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