TAKING A HOTEL RESERVATION: Sample Conversation Receptionist: Thanks for calling Quality Inn. Morine speaking. Caller: Hello. Im interested in booking a room for the September long weekend. Receptionist: Im afraid were totally booked for that weekend. Theres a convention in town and were the closest hotel to the convention centre. Caller: Oh, I didnt realize. Well what about the weekend after that? Receptionist: So... Friday the seventeenth? Caller: Yes. Friday and Saturday. Receptionist: It looks like we have a few vacancies left. We recommend that you make a reservation, though. Its still considered peak season then. Caller: Okay. Do you have any rooms with two double beds? Were a family of four. Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night. Caller: Thats reasonable. And do you have cots? One of my daughters might be bringing a friend. Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free. Caller: Okay, but Im not positive if she is coming. Can we pay when we arrive? Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit. Caller: Great, Ill call you right back. I have to find my husbands credit card. Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open..
Posted on: Fri, 07 Mar 2014 12:02:13 +0000
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