TECHNICAL SUPPORT ENGINEER (Senior) Posted by: EastNets Posted date: 21/07/14 Location: Brussels CORPORATE INFORMATION Founded in 1984, EastNets is engaged in the provision of confidential transaction solutions primarily for the financial, corporate and government sectors. EastNets has a strategic presence in the Middle East, Europe and North America providing services to customers across 120 countries. It is a business partner of SWIFT maintaining all five spectrums of SWIFT partnerships (SWIFT Regional Partner, SWIFT Ready Services, SWIFT Service Bureau, SWIFT Ready Solution). EastNets has other strategic global alliances offering value added payment solutions. It also develops Business Software Solutions, such as Enterprise Application Integration (EAI), Anti Money Laundering Applications, SWIFT Empowerment applications, and card Issuing Software. In the current trends of outsourcing, EastNets has a well established service bureau offering outsourced payment and financial payment solutions and services globally. In 2007, EastNets Group has acquired SIDE International. The two companies have been business partners since 2002 reflecting a successful partnership which lead to this strategic acquisition. Based in Waterloo, Belgium, EastNets R&D specializes in the development of Anti Money Laundering and SWIFT added value products. EastNets Solutions Founded in 1984, EastNets is engaged in the provision of confidential transaction solutions primarily for the financial, corporate and government sectors. EastNets has a strategic presence in the Europe, Middle East, Asia and North America providing services to customers across 120 countries. EastNets® is a leading global provider of compliance and payments solutions for the Financial Services industry. Over the past 30 years EastNets has built distinctive expertise to develop and implement standardized and individual solutions against financial crime, and for risk management, monitoring, analysis, reporting, and state-of-the-art consultancy and customer support. Over 1000 customers including some of the largest international financial institutions rely on EastNets solutions and professional services, and over 300 corporate and financial institutions rely on EastNets for outsourced SWIFT connectivity and compliance software solutions made available as a service through its fully managed service bureaus. JOB DESCRIPTION As a Senior Technical Support Engineer, you report to the Technical Support Manager, and will be responsible for support of all EastNets solutions to EastNets customers worldwide. KEY RESPONSIBILITIES You coordinate the analysis and reproduction of customer issues by the Technical Support team, involving other groups as required. You define answers and solutions to the customer. You maintain expert knowledge of EastNets solutions (software and documentation). You maintain contact with key customers to assess their maintenance and support requirements, and build a good customer–supplier relationship. You maintain an overview of all delivered products and services per customer. You perform testing and validation for release updates and patches. You define and co-ordinate communication to customers on release updates and patches. You maintain the operational support environment (documentation, case tracking tool, test environments…) REQUIREMENTS Experience IT background 5 years experience in Support or Development or QA environments. 2+ years of experience with software support teams or service desks is a plus. Exposure to financial applications, including SWIFT is a benefit. Technical Good knowledge of UNIX and Windows server environments, including scripting. Good knowledge of databases (Oracle, MS SQL Server). Good knowledge of middleware. Familiarity with quality assurance concepts. Personal Good analytical skills, an eye for quality and a strong customer focus. Able to quickly grasp technical concepts. Self motivated, with an eagerness to learn new skills and applications. Self-confident and outgoing. Good communicator and team player, with the ability to mentor and lead junior members of the team. Willingness to travel occasionally. Languages Good spoken and written English. Good spoken and written French. Knowledge of other languages is a plus. jobs-brussels/job/technical-support-engineer-senior/12604
Posted on: Mon, 21 Jul 2014 20:38:54 +0000