THE RESPONSE FROM AUSTRALIA POST WHO HAS LOST MY PAINTING !!!!!!!!!!!!! Im so sorry to hear that your oil painting hasnt been delivered. I would normally expect something going from Labrador to Frenchs Forrest to take about 4 business days, however mail can take a little longer to be delivered at this time of year. ...See More Like ยท ebay.au/itm/THE-BLUE-WINGED-KOOKABURRA-/161501756436?rd=1 I posted this on the 9th December it has gone missing last time I laid eyes on it it was in the Post Office at Labrador now I dont want to smear this but If not found I am going to start posting all over internet what sort of service is this that this oil painting in a box measuring from 60 x 60 cm goes bloody missing and then I am going to a tv network if not found I want this fixed up Australia Post Hi Cynthia, I can absolutely understand the anger and anxiety this must be causing you, however I can assure you that we are investigating, and will do all we can to locate your painting and get it to your buyer. As you have been advised over the phone, investigations can take up to 10 business days, as several areas of the business need to be contacted and investigate, and we need to allow enough time for the painting to clear all our possible networks as it is possible that your parcel simply missed being scanned, and is waiting for collection at the addressees local Post Office, or it could have been delayed in transit. If the parcel is awaiting collection, it will be held for a minimum of 10 business days, before it is returned to sender, and if it is deemed undeliverable for some reason, it will be returned to sender, or may end up in our Returned Mail Redistribution Centre (RMRC), where it will be catalogued and a valid forwarding address searched for. As it can take a week or more for parcels to be catalogued at the Returned Mail Redistribution Centre, we need to allow enough time for this to happen before a final search is conducted and a resolution reached for your investigation. This final RMRC search is conducted 10-15 business days after the expected delivery date, which for your parcel was 15 December, which means that we have to wait at least until the end of this week to conduct that search. As your initial investigation was lodged on 22 December, you should have a resolution by 8 January. Alice
Posted on: Wed, 31 Dec 2014 01:22:22 +0000
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