Technical / Service Manager ( Business Solution Division ) @ Dubai, UAE We are looking for relevant candidates to fill the following position with a leading MNC client in office equipment. Position : Technical / Service Manager ( Business Solution Division ) Education : Any Bachelors Degree Experience : 7 - 10 years in similar field ( Prior work experience with a principal / distributor company is essential, such as Xerox, Ricoh, Konica Minolta, Kyocera, Canon, Gestertner, Toshiba, Nashua Tec… ) Location : Dubai ( only Arabic speaking candidates below 35 years of age being considered ) Compensation : Competitive and commensurate with candidate caliber and experience Role Responsibilities and Desired Profile : 1. Evaluate/Test new equipment and troubleshoot possible problems. Products to be Handled: Multi-Function Printers – complete range to high production printers. Conduct high-level demonstrations on the products. Communication with 3rd party integrated solution products Suppliers on technical queries. Attend local/overseas training courses to develop/maintain industry knowledge. Facilitate internal training for colleagues/Distributors/Dealers on request, covering external training courses you may have attended. Address warranty issues and warranty support. Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves service objectives by contributing service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. 2. Meets service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Determines service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming technical specialist groups; benchmarking best practices; analysing information and applications. Improves service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes. Maximizes operational performance by providing help desk resources and technical advice; resolving problems; disseminating technical information, warnings, and new techniques; detecting and diagnosing network problems. Data mining of the CRM system to ensure that business objectives are accomplished at optimal level. Good Technical and Service management skills. Prior work experience with a principal / distributor company is essential, such as Xerox, Ricoh, Konica Minolta, Kyocera, Canon, Gestertner, Toshiba, Nashua Tec……Must be an Arabic Speaking person and below 35 years of age. If you fit in, pls mail your CV in Word format alongwith current & expected CTC, notice period to the mail-id below. Do mention exact job title in the subjectline of your mail for it to be noticed. We contact only shortlisted candidates. Pradeep K. Sharma Founder CEO - PKS & Associates BC - 57, Nirvana Country, Sec - 50, Gurgaon - 122 018, INDIA LinkedIn Page : linkedin/in/pradeepksharma Email : pksy2k@hotmail Mid-to-CXO Search Across Domains.......Across Geographies
Posted on: Thu, 27 Nov 2014 07:47:58 +0000
Trending Topics
Recently Viewed Topics
© 2015