Telephony Engineer: Date Created : 8/5/2014 8:50:09 AM Category : Telecom/Telephony Location/City : CO - Denver Job Type : Contract-to-Hire Id : 3022515 Implement and administer a regional Enterprise Voice network. Provide technical solutions for the Enterprise locally and regionally, manage current voice enviornment, coordinate deployment of VOIP solutions.Leads technical support for operational issues for traditional voice and data systemsDevelops and implements enterprise-level monitoring, management, and support of the VoIP infrastructureDevelops and supports Call Center technologiesEvaluates architecture needs and provides recommendations related to purchasing and installing hardware and software to support a national VoIP offeringDevelops and documents the architecture and operating procedures for VoIP infrastructure equipment.Gather requirements, develop design, procures circuits, coordinates equipment installation, performs validation, and provides trainingDesigns and implements a standardized Global Dial PlanLeads technical telephony projects to reduce cost, improve service or provide innovative business solutions consistent with the business strategieAssures regulatory compliance including FCC (e911) and CALEAUnderstands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety proceduresSenior knowledge of VOIP design and implementation, telephony capacity planning, and general telephony systems best practicesUnderstanding and experience in the deployment and maintenance of Cisco IP Telephony solutionsVery trong modern and legacy PBX knowledgeUnderstanding of telephony systems administration, operational support and problem resolutionMonitoring of telephony system performance and capacity planningTroubleshoots and/or interacts with IT staff or vendors in testing, operational support and troubleshooting of complex system hardware and software problemsActs as technical resource to IT staff and systems usersManages and coordinates the administrative activities and operational support for a large, complex systems and all its componentsResponsible for coordination of hardware and software installation and upgradesResponsible for site setup, user training, hardware/software installation, maintenance and support, and documentation of hardware/software logs and operating proceduresDocuments standards and operating proceduresKnowledge of Service Desk problem management database systems and ability to document problems and solutions in Service Desk logStrong, hands-on knowledge of modern and legacy network and telephony systemsKnowledge of TCP/IP, DNS, DHCP, Active Directory, MS Exchange, Cisco VPN, FTPProficiency in Microsoft Office applicationsBachelor?s degree in Computer Science or related field and four (4) years experience with designing and implementing enterprise voice telephony systems; or an equivalent combination of education and experience. dlvr.it/6WzB9n
Posted on: Tue, 05 Aug 2014 18:16:29 +0000
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