Thank God I am back safely on US soil after a three-day delay in Guyana due to Dynamic Airways ineptness. I had the most awesome holiday season in the homeland. However, I empathize with my fellow Guyanese who never got the opportunity to spend the Christmas season with their loved ones because of the debacle at JFK. Fortunately for me I left earlier in December just after Dynamic Airways resumed charter service in time for the season. I sat comfortably in seat 4A on a state-of-the-art 767-300 aircraft for a smooth flight into CJIA. So I was flabbergasted when I read reports that passengers were stranded, some like my niece, who flew from Atlanta, GA., but never made it to Guyana. Now that there is a pending class action lawsuit against Dynamic, I wonder if we will finally be told what so drastically plagued this airline to the sadness of passengers. I noticed when Dynamic 2D-402 landed at JFK on 1/2/15 there was no gate for the aircraft to park. The plane was hauled in after a gate became available. Is this the issue? Passengers were told that the carrier encountered mechanical problems. Shouldn’t a safe fleet be readily available after an agreement is signed? Or is “Dynamic charter” serving more that one route at the same time, leaving Guyanese passengers high and dry because there is not enough aircraft…ummmm?? I applaud Capt. Gerry Gouveia for his efforts to provide Guyanese with another option to go home. However, we demand transparency at all times, and we must be treated with courtesy and respect. No offense Capt. Gouveia, but if what I read is true, that you assaulted a customer, then as a businessman, it is your duty to let a cool head prevail. And moreover, I think Capt. Debbie Gouvier should be the head of customer relations. She was cool, calm and collected during check-in on 1/2/15 that supported passengers during the departure process. She efficiently ran a smooth shift, paying attention to each and every passenger that approached her for help. As a matter of fact, it was amazing to see how she worked the crown and moved it to customs, while helping persons that were on stand-by, like my niece who was traveling with four kids under the age of seven. It always takes a woman to run things with courtesy, care and efficiently. Gerry, I don’t mean this as a rude comment. But you are perceived as arrogant and impatient. We know you mean well and this problem should be blamed squarely on Dynamic Airways that has reneged on its agreement to provide efficient service from JFK. However, you need to show us you are professional at all times in your approach to running Dynamic Airways, Guyanaside. Remember, the customer is always right ☺
Posted on: Sun, 04 Jan 2015 00:29:55 +0000
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