Thank You Were sorry if you have a complaint about any of our products or services. Well do our best to deal with your complaint quickly and we aim to respond within 10 working days. If your complaint is going to take longer to investigate, then well keep you informed of its progress. If you would prefer to contact us by telephone please call: 0845 Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 611 2970 or if you are deaf or hard of hearing call our Textphone number on 08457 22 33 55. Lines are open from 8:15am-6pm Monday to Friday and from 8.30am-2pm Saturday. Alternatively you can write to us at: Post Office® Customer Care FREEPOST PO Box 740 Barnsley S73 0ZJ Email: [email protected] Further complaints If you are unhappy with the response you first receive, you can ask for a review of your complaint under our appeals procedure by writing to the following address: Post Office Appeals Freepost PO Box 740 Barnsley S73 0ZJ If you are not satisfied with our final response you may be able to refer your complaint to the appropriate Ombudsman or redress scheme as detailed below. Financial and Travel Services If you make a complaint about any Post Office Limited Travel or Financial Service, including Bureau de Change and Postal Orders (however, excluding Overseas Property Money Transfer), and you are not happy with our final response, or if 8 weeks have passed since you first raised the matter with us, you can ask for an independent review by contacting: The Financial Ombudsman Service South Quay Plaza, 183 Marsh Wall, London, E14 9SR Telephone: 0845 Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 080 1800 Email: [email protected] Website: financial-ombudsman.org.uk Royal Mail Products and Services If you make a complaint relating to the purchase of a Royal Mail product or service at a Post Office® branch and you are not satisfied with our final response to your complaint, you can ask for a review of your case by the Postal Review Panel. The Postal Review Panel is part of Royal Mail Group and will take an impartial view of your case to provide a fair and appropriate resolution. Postal Review Panel FREEPOST Postal Review Email: postalreview@royalmail Telephony Services If you make a complaint about our HomePhone or Broadband services and are not satisfied with the final response you receive, or if 8 weeks have passed since you first raised the matter with us, you can contact: Otelo The Office of the Telecommunications Ombudsman Otelo PO Box 730 Warrington WA4 6WU Telephone: 0845 Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 050 1614 Email: [email protected] Website: otelo.org.uk Royal Mail and Parcelforce Worldwide If you need help or information on Royal Mail or Parcelforce Worldwide products and services, or would like to make a complaint, please visit the appropriate website or contact the helpline on the numbers listed below: Royal Mail 08457 740 740 or if you are deaf or hard of hearing call our Textphone number on 08456 000 606. Lines are open from 8.00am-6.00pm Monday to Friday and from 8.00am-1.00pm Saturday. royalmail Parcelforce Worldwide 08448 004 466 or if you are deaf or hard of hearing call our Textphone number on 08000 855 857. Lines are open from 8.00am-6.00pm Monday to Friday and from 8.00am-12.30pm Saturday parcelforce Travel Money Foreign Currency Order your travel money online for great rates, next-day delivery and 0% commission. Identity & Licences Rod Fishing Licence Planning a fishing trip? Ensure youve got your licence before you go. Concessions available, check your eligibility
Posted on: Thu, 13 Mar 2014 14:55:20 +0000
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