The Australian Government Hearing Services Voucher Program - TopicsExpress

The Australian Government Hearing Services Voucher Program requires eligible people to complete an application (a paper form or electronic) and have a medical referral in order to access the Program. The medical gateway has been in place for many years. Deafness Forum believes that improvements to the application process and other Government initiatives suggest that it is time to review the need for a medical referral in the application process. The Office of Hearing Services has introduced a new on-line application process. This is a very positive change as it has the potential to shorten the time for people to access hearing services. With a paper application, a person can wait 2-4 weeks before they receive their Voucher allowing them to arrange a hearing assessment. If a person applies on-line they could, in theory, access a hearing assessment on the same day that they apply. However there is a barrier to that as there is still a requirement for the person to go to their doctor to obtain a written referral before they can proceed with a hearing assessment. This puts a paper process into what could otherwise be a very streamlined on-line process. If the proposal for a $7 Medicare co-payment proceeds, then the individual would be bearing a cost in order to apply for a hearing assessment due to the need for a doctors referral. It takes people several years to seek help with a hearing issue. A Medicare co-payment for the purposes of getting a medical referral could stop or delay some people from seeking assistance. Deafness Forum advised the Office of Hearing Services that the removal of the medical gateway would have positive benefits for consumers and hearing services providers. It would reduce the time for consumers to access a hearing assessment; and remove an administrative requirement for Providers which is consistent with the Governments focus on deregulation in order to remove unnecessary administrative burdens on business. A win for everyone!

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