The Chamber of Commerce Education Council and McDonald’s Restaurants are pleased to bring “World Class Customer Service” to our members and local businesses. This Dale Carnegie Training will be held on Tuesday, February 3 at the National Cave & Karst Research Center – 400-1 Cascades Avenue in Carlsbad. Two sessions of “World Class Customer Service” will be presented – the first from 9 am until noon, and the second from 2 to 5 pm. Each session will be limited to 50 participants. With an emphasis on the skills needed to build external and internal relations, the training will tackle issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide “best practices” to strengthen customer ties. Companies have stated that this training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty. Additional information may be found by visiting dalecarnegie. The fee for the seminar is: • $25 per person for Chamber members • $30 per person for non-Chamber members • If a business registers five individuals, they may register a sixth for free! Please contact the Chamber of Commerce at 575-887-6516 for a registration form. Registrations forms must be received by Thursday, January 29. Completed forms and payment may be mailed to PO Box 910 or delivered to the Chamber office at 302 S. Canal St. Faxed registration forms should be accompanied with credit card information to 575-885-1455.
Posted on: Thu, 08 Jan 2015 18:12:01 +0000
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