The Nations Hotel Corporation (NHC) implemented an Executive Coaching program designed to improve efficiency, customer satisfaction, and revenue growth. The Return on Investment (ROI) exeeded the 25% target. In addition, they noted the following intangible benefits: • increased commitment • improved teamwork • increased job satisfaction • improved customer service • improved communication (As cited in ROI In Action Casebook, by Phillips and Phillips)
Posted on: Tue, 25 Mar 2014 17:26:39 +0000
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