The Vital Behaviors of Top Performers Nearly 30 years ago, we - TopicsExpress

The Vital Behaviors of Top Performers Nearly 30 years ago, we began researching top performers to find out exactly what these successful people did that was so different from the mediocre majority. We asked thousands of employees (including managers) to provide the names of the three people in their organizations whose opinions, work habits and abilities they most admired. Next, we closely observed these top employees. We analyzed the behaviors that they routinely practiced that made them so respected. Surprisingly, we found that while top performers did many things well, there were a handful of behaviors they did far better and more consistently than their peers. We’ve since observed super-stars in organizations around the world demonstrate these same behaviors again and again, qualifying them, in our opinion, to be the vital behaviors of top performers. What we found is that top performers: 1. Know their stuff. Top performers put regular effort into ensuring they are good at the technical aspects of their jobs. They’re not necessarily generalists, but work hard at honing their specific craft. 2. Focus on the right stuff. In addition to performing their craft well, top performers contribute to tasks that are essential to the organization’s success --the bottom line. Top performers earn direct access to critical tasks that the company values and excel at completing those tasks. 3. Build a reputation for being helpful. Top performers are widely known and respected by others not because of their frequent contact, charm or likability, but because they help others solve their problems. By doing so, they become invaluable resources. While the behaviors of top performers are straightforward,managing problem employees isnt simply a matter of their adopting these same principles. The next step requires implementation.