The absolute best way to spend a lunch hour: Initial Question: Where is package 1ZA6..... Daniel L.: Hi, this is Daniel L.. Ill be happy to assist you. Daniel L.: Just a moment while I look into that for you. Daniel L.: At this point we only have the billing information of this package, which means that the shipping label was created on 06/15/14. Has the package been given to UPS? Thomas: The package was picked up shortly after 8:00 PM on Tuesday evening Pacific time. Daniel L.: I see. Thomas: It was picked up 7 hours later than the scheduled appointment time, only after several complaints. Thomas: Have your employees ensured that the package has gone missing? Daniel L.: Let me verify some information. Thomas: What do you need to verify? Thomas: Are you still there? Daniel L.: Yes, Im sorry. I was just confirming when the package should be delivered. Daniel L.: Ill be right with you. Daniel L.: I calculated the time in transit, and I see that your package should be delivered on June 23, 2014 Tuesday since it was picked up on Tuesday June 17, 2014. Although the status has not been updated, the package should be delivered. Daniel L.: We recommend to continue tracking it on ups for further updates. Thomas: Where is the package now? Daniel L.: If its not delivered on June 23, nor is the status updated, itll be considered as missing and an investigation would be required. Unfortunately the status of the package has not been updated showing its current location. Thomas: It takes you a week to determine whether or not you have a package? Daniel L.: I understand your frustration, however Ive seen situations like this before, even when we only show the billing information the package gets delivered on time. Daniel L.: Were unable to start an investigation before the scheduled delivery date: June 23, 2014. Daniel L.: At this point our best advice is to continue tracking the package. Thomas: You charge me, dont show up when scheduled, and then cannot tell me whether you have the package in transit or whether your employees threw it away? What am I paying you for. I didnt ask to ship this item back UPS, it was forced upon me? Why am I paying you? Daniel L.: Believe me, Im truly sorry for the negative experience youre having with us. The package should be delivered as scheduled. Thomas: That does not answer my question. How does UPS justify charging me a penny for this level of service? Daniel L.: I understand you received a less that satisfactory service. Once the package is delivered, you can contact us to check if a refund can be processed for the pick up charge. Thomas: IF? IF? Thomas: Especially since you cannot even confirm whether it ever will be delivered. Daniel L.: Im unable to guarantee a refund will be processed. Please allow for the package to be delivered an then contact us for further assistance. Thomas: Why cant you send me to someone who can guarantee it then? Daniel L.: Once the package is delivered, please contact us so we can further assist you. Right now, were unable to check on the refund since the status of the package has not been updated. Thomas: So, UPS is determined to be of no help whatsoever? Daniel L.: Unfortunately, at this point I don’t have any other resolution options to provide. Please allow for the package to be delivered and contact us again to request a refund for the pick up charges. Daniel L.: I am sorry that I am not able to completely resolve your situation through chat support. Daniel L.: Thanks for contacting us. Goodbye. Daniel L. has disconnected.
Posted on: Fri, 20 Jun 2014 02:32:27 +0000