The assessment phase of the new Diamond Standard certification - TopicsExpress

The assessment phase of the new Diamond Standard certification process for Trinidad and Tobago’s public services is on track to start in March. The first 10 professional Assessors successfully completed their training last week. The 10 graduates went through a rigorous three week course from November 25 - December 6, 2013 and January 13 – 17, 2014. It was facilitated by Consultants experienced in the UK’s Customer Service Excellence scheme and its predecessor the Charter Mark programme. For more info click on the link below: mpa.gov.tt/home/images/stories/pdf/mediareleases/first%20trinidad%20and%20tobago%20diamond%20standard%20assessors%20graduate.pdf

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