The real problem with Qantas... This customer sums it up nicely and it has nothing to do with pilot salaries! LETTERS TO THE EDITOR If Qantas chief executive Alan Joyce spent less time bemoaning the so-called unfair disadvantage that Virgin Australia has over his airline and more time on ensuring his airline provides a friendly and helpful service, clean aircraft, good food both in the air - and in the lounge - he may see his passenger numbers climb. They boast about their frequent-flyer program as being the best, but try getting an international award flight when you need one without points being gouged with the any-seat option. I dumped the airline in March 2013 as my preferred carrier. I have watched a once-great airline deteriorate to a low-class carrier domestically and internationally and I have flown first, business and economy. Mr Joyce should try a few flights with Virgin domestically and a few Asian carriers internationally and he may just see where Qantas has gone wrong. Service and food are the least expensive things an airline can offer to its paying guests. Yes guests, not the cattle they herd on board. And Qantas customer care? An oxymoron. Good on Virgin Australia for lifting itself from being a hip hop airline to what I believe is Australias standout domestic carrier. Warren Prince, Weetangera Posted without permission from todays Letters To The Editor. Says it all really!
Posted on: Tue, 03 Dec 2013 06:28:31 +0000
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