There are seven domains in the National Core Standards namely: Patients Rights This priority area aims to ensure that patients are treated in a caring and respectful manner by staff with the appropriate values and attitudes. This includes courtesy, empathy and tolerance by facility personnel taking into consideration the Batho Pele principles. It is also important that care is provided in a way that maximizes patient privacy. This area also covers vulnerable patients such as the mentally ill, the frail and the aged. Patient Safety Patient care and safety are very crucial in health care service delivery. All health facilities/establishments are expected to have a clear structured approach managing clinical risks. Clinical management needs to ensure that there are specific safety protocols in place for high risk groups of patients. The facility’s evidence must show that adverse events are identified and promptly responded to, to reduce patient harm and suffering Clinical Support This domain includes the management and support to clinical care through the timely and efficient provision of medicines, diagnostic and other clinical support services; and suitable medical technology. Public Health Covers the active collaboration between facilities (both hospitals and PHC facilities) and relevant healthcare and other organisations and providers and with local communities to ensure an integrated and effective health care system for the catchment population, and the active contribution of all role-players in preventing illness and ensuring effective care and rehabilitation. Leadership and Governance Covers the strategic direction provided by senior management, through proactive leadership, planning and risk management, supported by the structures of corporate governance and oversight of hierarchical support structures and includes the strategic functions of communication and quality improvement. Operational Management Covers the responsibilities required on a day-to-day basis to support and ensure the delivery of safe and effective patient care, including management of human resources, finances, assets and consumables, and of information and records Facilities and Infrastructure This covers the requirements for clean, safe and secure physical infrastructure (buildings, plant and machinery, equipment) and hotel services, including the safe disposal of waste, that are functional and well-managed. Six Priorities are: Values and attitudes of staff; Cleanliness; Waiting times; Patient safety and security; Infection prevention and control; Basic medicines and supplies.
Posted on: Wed, 16 Jul 2014 05:02:40 +0000
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