There has to be a some recourse for consumers: Brandon spent 40 - TopicsExpress

There has to be a some recourse for consumers: Brandon spent 40 minutes on a phone call with Centurylink. They owe us over $100 because they charged us for service to his apartment when it had already been disconnected. He was transferred multiple times in their sorry attempt to find someone who could help him. The answer they FINALLY came up with? Call back on the 28th, and a request a check. REALLY? They need their money on the same day each month, but should they debit your account erroneously, you have to wait over a month to get it back??? Secondly, when Brandon also called Comcast today to cancel internet service at our home, he was hung up on THREE TIMES! The third time he sat on hold for 15 minutes, only to be hung up on exactly at 9 p.m. (when coincidentally, their customer service call center closes). So we still have crappy Comcast, with crappy Comcast service. There needs to be effective recourse for consumers, so we dont have to take this garbage.

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