There is a huge opening for experienced professionals for Technical Voice Support with MIRCOLAND. Please find the JD: Atleast 6 months of international call center experience is mandatory. Basic requirement: 1. Excellent written and verbal communication skills in English language. 2. Willing to work in 24/7 working environment. 3. Outstanding customer service skills and dedication to the customer service experience. 4. Ability to multitask and meet specific goals set by supervisors and management. 5. You should be result oriented with professional work attitude 6. Front line support via telephones, chats and emails. Job Description: 1. Installation, troubleshooting and configuration of Windows XP / Vista / win 7 Operating Systems 2. Installation, configuring of MS office suit ( All Version ) 3. Troubleshoot on all various IT, OS, Hardware and Application on phone or via remote access. 4. Configuration and troubleshooting of desktop, network, multi-function printers 5. Troubleshoot VPN connections 6. Troubleshoot LAN, WAN and WLAN 7. Address email task on time. 8. Creating 100% tickets. 9. Excellent customer handling skills. 10. Escalate cases based on escalation metrics. 11. Configuration and troubleshooting of multi-function printer. Knowledge on: 1. Networking- Basic 2. Excellent knowledge on Active Directory, Exchange, VPN. 3. Basic knowledge on internet, ISP and browsers. 4. Fair knowledge on Blackberry services, Iphone and Android 5. Operating system (Win 2000/XP/Vista/Win 7) 6. Microsoft Office 7. Outlook (2003/2007/2010) Eligibility Criteria: 1. Graduates and above. 2. 1+ years of experience in Service Desk or Helpdesk. 3. Good knowledge on Exchange, VPN and AD. Interested candidates, please email your updated profile to rashmirao@populaceservices along with the below asked information: Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: NT if nego to how many days?:
Posted on: Thu, 18 Sep 2014 14:47:24 +0000
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