This “chemistry of conversations” is why it’s so critical - TopicsExpress

This “chemistry of conversations” is why it’s so critical for all of us –especially managers – to be more mindful about our interactions. Behaviors that increase cortisol levels reduce what I call “Conversational Intelligence” or “C-IQ,” or a person’s ability to connect and think innovatively, empathetically, creatively and strategically with others. Behaviors that spark oxytocin, by contrast, raise C-IQ. blogs.hbr.org/2014/06/the-neurochemistry-of-positive-conversations/

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