This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for Termination without Cause. Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!): Operator: Ridge Hall, computer assistance; may I help you? Caller: Yes, well, Im having trouble with WordPerfect. Operator: What sort of trouble? Caller: Well, I was just typing along, and all of a sudden the words went away. Operator: Went away? Caller: They disappeared. Operator: Hmm. So what does your screen look like now? Caller: Nothing. Operator: Nothing? Caller: Its blank; it wont accept anything when I type. Operator: Are you still in WordPerfect, or did you get out? Caller: How do I tell? Operator: Can you see the C: prompt on the screen? Caller: Whats a sea-prompt? Operator: Never mind. Can you move your cursor around the screen? Caller: There isnt any cursor. I told you; it wont accept anything I type. Operator: Does your monitor have a power indicator? Caller: Whats a monitor? Operator: Its the thing with the screen on it that looks like a TV. Does it have a little light that tells you when its on? Caller: I dont know. Operator: Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that? Caller: Yes, I think so. Operator: Great. Follow the cord to the plug, and tell me if its plugged into the wall. Caller: Yes, it is. Operator: When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one? Caller: No. Operator: Well, there are. I need you to look back there again and find the other cable. Caller: Okay, here it is. Operator: Follow it for me, and tell me if its plugged securely into the back of your computer. Caller: I cant reach. Operator: OK. Well, can you see if it is? Caller: No. Operator: Even if you maybe put your knee on something and lean way over? Caller: Well, its not because I dont have the right angle. Its because its dark. Operator: Dark? Caller: Yes, the office light is off; and the only light I have is coming in from the window. Operator: Well, turn on the office light then. Caller: I cant. Operator: No? Why not? Caller: Because theres a power failure. Operator: A power...a power failure? Aha. Okay, weve got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in? Caller: Well, yes, I keep them in the closet. Operator: Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from. Caller: Really? Is it that bad? Operator: Yes, Im afraid it is. Caller: Well, all right then, I suppose. What do I tell them? Operator: Tell them youre too stupid to own a computer.
Posted on: Wed, 05 Mar 2014 23:15:22 +0000
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