This is a bit long but worth the read..... The gas company serving the Phoenix area brought their call center back to Phoenix from India last year after numerous customer complaints. What a difference now when you call them...and it created 300 jobs. Now that I know it is the LAW - I will do it for sure. Any time you call an 800 number (for a credit card, banking, Verizon, health and other insurance, computer help desk, etc) and you find that youre talking to a foreign customer service representative (perhaps in India , Philippines, etc), please consider doing the following: After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please, very politely (this is not about trashing other cultures) say, Id like to speak to a customer service representative in the United States of America ....The rep might suggest talking to his/her manager, but, again, politely say, Thank you, but Id like to speak to a customer service representative in the USA.” YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA . Thats the rule and the LAW. It takes less than one minute to have your call re-directed to the USA .. Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale . Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day on. Imagine how that would ultimately impact the number of US jobs that would need to be created ASAP. Remember The goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep.
Posted on: Sat, 24 Jan 2015 12:41:57 +0000
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