This is the response from Home Depot I got from the review on my furnace, the one that stopped working in 3 days, and it took me from Nov.23 / 2014 until Jan 25 / 2015 to get resolved ! The company that I complained about was Home Depot !!!!!!! Thank you for taking the time to provide your feedback about 31,400 BTU/Hr - 9.2 kW Forsaire Counterflow Electric Wall Furnace. Your insight is very important to us and the other Home Depot customers who will read about your product experience. Unfortunately, your review did not meet our guidelines to be eligible for publication on our site. We want to post your review, so please, remember to keep your review focused about the product and its performance. For issues around Shipping, Delivery or Customer Service, please enter this information into the designated Customer Service & Shipping section on the review submission form so that we can promptly address your concerns. We encourage you to look over our guidelines below and resubmit your review regarding 31,400 BTU/Hr - 9.2 kW Forsaire Counterflow Electric Wall Furnace. Writing Guidelines We want to publish your review, so please follow these writing guidelines: •Focus on the product •Avoid writing about customer service issues - instead, contact us to discuss your concerns •Do not mention competitors or the specific price you paid •Do not include any personally identifiable information such as your full name or address Thanks for being an active member of The Home Depot community. Sincerely, The Home Depot Team If you have questions regarding the submission and approval process, please call us at 1-800-466-3337 (1-800-HOME-DEPOT).
Posted on: Mon, 26 Jan 2015 12:22:55 +0000