Title Insurance Service Representative EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Organization National General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers. National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team! In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including: • Paid Training • Medical, Dental, Vision benefits • Wellness Programs • Life and Short/Long Term Disability Insurance • 401k w/ company match • Company Paid Holidays • Generous Time-off policy • On-site Healthcare Clinic (Winston-Salem and Cleveland offices) • Subsidized parking (Downtown Cleveland) Location North Carolina - Winston-Salem Category Operations Description List of main function and duties of this position: ◾Responsible for customer service inquiries from insureds, along with maintaining and growing a relationship between National General Insurance and current policyholders. ◾Answers phone calls and/or chats from our independent agents and customers regarding underwriting, billing, and endorsement inquiries. Identifies customer needs and works to meet those needs using appropriate customer service skills. ◾Documents, researches, and resolves insured’s issues. Follows-up as needed. May approve exceptions based on level of authority (e.g., charge off a late fee, etc.). ◾Calculate billing amounts for customers. Analyzes policy transactions and corrects company records to adjust errors or document policy changes. List of the qualifications required for this position: ◾Equivalent customer service experience ◾Demonstrates professional phone etiquette ◾Basic PC skills - Excel Word Outlook ◾Demonstrates excellent written and oral communications skills ◾Demonstrates basic math skills ◾Demonstrates effective decision making and problem solving skills ◾Demonstrates strong attention to detail, organizational skills, and timeliness in order to meet customer service expectations ◾Demonstrates the ability to work in a fast paced environment meeting aggressive business deadlines ◾Demonstrates the ability to work with others in a team environment ◾Demonstrates ability to resolve conflicts and handle confrontations with professionalism List of qualifications desired for this position: ◾Associates or Bachelor Degree ◾Prior call center experience ◾Prior insurance industry experience ◾Bilingual skills are desirable https://appone/maininforeq.asp?Ad=257975&R_ID=917347&Refer=indeed/jobs&B_ID=44
Posted on: Fri, 02 Jan 2015 15:53:10 +0000
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