To all my friends who liked this SCAM...please do not purchase anything from them. Total Bullshit & I doubt Ill be getting a resolution from them, 60+ days from date of order (paid at the time, in full!) and have received nothing: Ticket: T29369035563 Order Number: Z140805071859**** Message Type: After-sale Order Enquiries /Order Tracking Subject: Order not delivered Message: Hello, I attempted to use the tracking # provided in the email received on 8.6.14 for my purchase but it is not showing on either USPS or FEDEX. Please provide the courier service information for the order as it has not yet arrived. Thank you, Michelle State: Processing Full Name: Michelle West Rosegal Customer Support At :09/02/2014 11:57:45 PM Dear Michelle, Thank you for your order. We have dispatched your order on August, 7 and you will receive the case within 7-25 business days if there is no delays. As you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online. The shipping company is China post. The actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons. Sometimes the delivery company can’t handle too many packages at same time . So please kindly understand this. Would you like to wait for more days? Because sometime if there is any delays and the package may be reach the customer within 45-60 business day. We cannot make true your package is missing or not now since there is no tracking number.We can help you deal with that only when you are not receive your order within 45-60 business days. You can turn to us again at that time and then we can arrange you the refund and help you deal with that as soon as possible.Please dont worry we will give you a satisfied solution. We sincerely apologize for any inconvenience that may have been caused. Best Regards， Rose Rosegal Customer Support At :09/22/2014 11:37:10 AM Rose, I will give the shipping company until 10.6.14 before I request a refund. To date, I have not received the items ordered on 8.6.14. If I have not received the purchased items by the October 6th date, I will contact back. Thank you, Michelle Rosegal Customer Support At :09/26/2014 02:47:03 AM Dear Michelle, Thank you for your message. We are sorry for your experiencing and we will help you deal with that. Please do not worry and we can totally understand the feeling you have right now, you paid for this order and you have not receive it yet. Anybody would be upset now.We will be responsible for our customers and the items we sold all the time and we will offer you a satisfied solution. Its really nice of you.If you still not receive at that time,you can contatct us again,and then we will arrange the refund or reshipment for you, Thank you so much for your continued understanding and kind support. Best regards， Rose Rosegal Customer Support At :10/07/2014 10:10:17 AM Rose, I have not received my package to date. I am requesting either 1) OVERNIGHT shipment of the original purchased & paid for items or 2) a full refund including shipping costs. I will await your resolution to this. Thank you Michelle Rosegal Customer Support At :10/08/2014 01:29:11 AM Dear Michelle, Thank you for your order. We do not have overnight shipmentYM9215101 is not available now,so if you want a reshipment,you can chose to replace it with new item.If the new item is expensive,you need to pay the balance.Also,please pay 2usd tracking number fee,then you are able to track your package online everyday. If you want a refund,we can refund you 85% of the item cost.Luckily ,you paid for the Insurance 1.56 USD.If not we can only refund you 50%.The item cost is27.96 USD.So we will refund you 25.29.Also,you did not pay the shipping fee,so there is no need to refund the shipping fee. If you cannot accept the solution, please tell me. Since I cannot decide the large amount of the refund, it will break the rules,how about you tell me the acceptable refund for you and then I will ask my supervisor for advice. We are looking forward to your reply and thanks for your cooperation. Best regards, Rose Rosegal Customer Support At :10/08/2014 01:30:19 PM Rose, Both solutions are unacceptable. I paid for my order with an expected delivery time of 7-25 days (please reference your original response). I was willing to wait until the 60th day as apparently the warehouse is located on Venus. I want either a FULL REFUND of the price I paid or the two dresses I originally ordered delivered via the fastest, TRACEABLE method you use, with no additional charges. If this is not resolved, I will be speaking with my attorney and also will make a report to the better business bureau. I will not pay additional money for items that should have been in my possession for some time now. Ive ordered online many times & never have I had such a horrible experience. Please advise of your intentions and also please provide a phone number for a manager or supervisor to whom I may speak to about this lack of service & unsatisfactory resolution. Michelle West
Posted on: Wed, 08 Oct 2014 20:38:47 +0000
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