To our Valued Customers , Samsung mobile SUDAN is glad to announce (the First in Market) the e-Warranty Service in Sudan @ 5585 SMS number from All operators . About the e-Warranty Service : ** It’s a service that allows the consumer to verify the authenticity of the hand-set (Samsung) before purchase . ** It’s also an electronic registration tool which lets the consumer register the warranty of a Samsung hand set. How does it work: Both new & old customers can check (up to 2 year back from Purchase date ) , Customer sends an SMS with a simple message, using the following format 1- Customer checks the status of the phone / warranty pre purchase. (e-Warranty Check) **Procedure : Send SMS to 5585 with the following contents *English Script : Check*IMEI Number of the phone -> 15 Digits# , example check*123456789012345# *Arabic Script : تحقق*123456789012345# 2- Customer Registers the phone in the e-Warranty system (e-Warranty Registration) . **Procedure : Send SMS to 5585 with the following contents *English Script : Reg*IMEI Number of the phone -> 15 Digits# , example Reg*123456789012345# *Arabic Script : تسجيل*123456789012345# Customer gets one of the following auto replies : (i.e. Phone is Genuine device , IMEI LENGTH NOT VALID) Key benefits to our Consumers : **Customer can purchase with Peace of Mind ** To give the consumer the option of knowing what they are purchasing, so they can check whether: ** The Samsung phone is genuine or not ** The Samsung phone is gray ** The Samsung phone was previously registered and therefore not new . ** The Samsung phone has been previously reported as stolen (I.e. Eliminate / Reduce sales of Grey Market and stolen headsets) .
Posted on: Mon, 10 Nov 2014 08:04:00 +0000