Update on v337 Firmware and the Game Packs Updates: The issue with - TopicsExpress

Update on v337 Firmware and the Game Packs Updates: The issue with firmware v337 and the Game Packs only affects about 5% of systems purchased. We discovered this issue late last week when users first reported it. We have been working all weekend on the best solution and hope to present it early this week. Here’s a few things we do know: 1. The overwhelming NGX systems in distribution are version v370 and are not affected. 2. Any users required to send software or hardware back to complete their update (regardless of version number) will NOT be charged for any shipping. We will work with any users who has already sent a unit to us at their expense to correct the situation. 3. We want to get a 100% workable solution to you as quickly as possible and we will. 4. Before contacting customer service please review the video we posted on the firmware update process –many users who thought the update was not working, completed the update after reviewing the update steps in the video. 5. Please do not ask for an RMA via Facebook. Contact Customer service and they will obtain the necessary information we need to help you. 6. This issues applies to owners of both the NGX Handheld System and the Game Packs only. Please contact Customer Service if you only own the NGX Handheld System and have other issues.