Urgently looking for a Client Services Consultant with MEDICAL AID BACKROUND (NON NEG) for my PTA based client. An exciting and challenging opportunity for an energetic, attention to detail results focused Consultant exists. The successful candidate must have excellent Scheme knowledge and will act as an Ambassador to ensure effective customer satisfaction. This position reports directly to the HOD in Client Services Department. THE IDEAL CANDIDATE SHOULD HAVE: A minimum of Grade 12 and a 3 year Tertiary Qualification in any related field 1 year or more experience in a Call Centre environment Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation Effective business communication & writing skills with exceptional telephone etiquette (Fluency in Afrikaans will be an added advantage) Must be a strong team player and be able to work under pressure Computer literacy and exposure to Medical Administration system will be an added advantage KEY RESPONSIBILITIES INCLUDE: Effective and accurate recording and resolution of all enquiries Maintain and ensure adherence to Service Levels Agreements Facilitating corrections and providing feedback on resolution Management of all priority and stale claim requests on behalf of members Effective monitoring of Member’s accounts to ensure correct payments in accordance with Nappi, Reason and Agreed Tariff Codes Preference will be given, but not limited to AA candidates in line with Employment Equity Act. Please mail Cvs to carolinem@godisanang
Posted on: Wed, 26 Mar 2014 10:00:42 +0000
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