VA Health Care Among Highest in Patient Satisfaction: The 2013 American Customer Service Index (ACSI) reports Veterans enrolled and using the VA health care system are “highly satisfied” with the quality of their care and their relationships with their clinical providers. In nearly all of the categories measured, VA health care exceeded private sector health care. Reflected in the outcomes were the strong loyalty Veterans feel as users of the Nation’s largest integrated health care system. This is the fifth year that VA scores in the ACSI index have demonstrated superior customer satisfaction. The VA model of care, based upon the philosophy of delivering care that is personalized, proactive, and patient driven and utilizing VA inspired electronic health innovations continues to garner positive satisfaction and excellent health outcomes. Read more here: washingtonpost/blogs/federal-eye/wp/2014/04/17/va-hospitals-on-par-with-private-sector-for-patient-satisfaction/
Posted on: Mon, 28 Apr 2014 11:50:45 +0000
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