VACANCY FOR CUSTOMER SERVICE EXECUTIVE AT PAL PENSIONS PAL Pensions (PAL) was incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004 for which we charge an administrative fee of N80 monthly. Pensions Alliance is a joint venture between First Securities Discount House Limited (FSDH) and African Alliance Insurance Company Limited (African Alliance). Currently we have a client base of over 300, 000. Our vision is to be the foremost in innovation within the Nigerian Pensions industry, offering outstanding service and competitive returns. We are recruiting to fill the below job positions: CUSTOMER SERVICE EXECUTIVE- PCS004 Grade Alignment: Senior Officer Qualification - The successful candidate must be between 28 – 35 years old - Must be a graduate of a renowned University with a minimum qualification of 2:2 in any social science course - 5 years post NYSC experience in a related field is compulsory - A masters degree from a local or foreign university will be a bonus Job Description - Management of the Client feedback process - Resolution of all customer related queries - Develop different educational materials and write ups weekly to send to customers - Supervision of all inbound and outbound calls received in the department - Attend to clients via the live chat platform - Manage the company’s face book page and resolve all queries logged on the page - Provide weekly activity reports on all customers service activities Mode of Application Interested qualified candidates should Upload their CV online at: palpensions/VacancyDetails.aspx?pg=Apply
Posted on: Tue, 10 Sep 2013 08:40:01 +0000
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