VISION / MISSION AND POLICY of QUALITY Our Vision Our Vision is to be evaluated as the best insurance company by our customers, shareholders and employees. Our Mission To create a safe environment for our customers by helping them to understand and manage the risk they face, Enabling our shareholders to reach their ROE target, To create a work environment which can be evaluated as above Turkey average in employee engagement survey results. Our Policy of Quality Our quality policy is to become a partner which offers our customers in the insurance sector the privilege of different products and services, which is dynamic, which continuously improves itself, which has seized novelties, which operates in compliance with the relevant legislation. Expand the Zurich HelpPoint concept which has the basics of delivering for our customers when it mattered, To increase our production with agencies that comply with our quality and profitability policies, to closely monitor customer needs and create new and profitable fields for our agencies with products and services that will be developed, To structure bank insurance business with products, services and processes which have been specialized for each customer segment, To develop solutions for brokers by using Zurich Insurance Group’s strong financial structure and knowledge. To strengthen our technological infrastructure and enhance operational efficiency, To structure alternative distribution channels and reduce sale costs, to provide ease of purchase and access for our customers, To produce strategies that will create difference in every field. To support our employees’ carrier plans by trainings and giving continuous improvement opportunities. Creating a preferred work environment by supporting creative ideas and rewarding high performance.
Posted on: Mon, 11 Aug 2014 06:12:19 +0000
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