Visto che ancora non si sono degnati di rispondere, unaltra letterina di reclamo inviata a tutti gli indirizzi email che ho trovato in giro relativi alla DJI. Se continueranno a non rispondermi comincerò a scrivere ad un po di siti e riviste online che si occupano di modellismo e di droni, e al CEO della DJI, del quale forse ho trovato un contatto.... >:-( . Tanto non risolverò nulla, ma vuoi mettere la soddisfazione di togliersi ogni tanto uno sfizio ? Hello DJI guys, still waiting your reply about my issue that could be easily settled by a big brand like DJI, as stated in your web site about customer care policy ….. I don’t expect big things from you actually at this point, in particular after your last email and the burial silence following my reply, sent on 20th Jan. This is not an example of good customer care provided from a company that declares to be the leader and the largest consumer and professional drone maker on the market…. Ok, I am a little customer only, but I just want what is rightfully mine. Because I claim and deserve the same attention as given to a big company….. Especially after I paid to be sure to have a TOP SERVICE…... Bad, bad, bad, very very bad customer care ! Never had in my life, right now, a so superficial and ineffective customer care service as I had dealing with you, in comparison with similar issues have had in the past and still having with other prestigious electronics brands. Finally, should I have had his email address, I would have personally ask to Mr. Frank Wang an opinion on this issue. Maybe I’ll do it, sooner or later, through some other media. Thank you for your kind attention. Massimiliano DI SILVESTRE - ITALY - Product name : Gimbal H3 3D Serial Number: OMISSIS (History) and Description of fault : - I had an hard landing with some damages to the gimbal and for this I requested, on 15th October 2014, how to proceed to send to DJI technical department the item to be fully repaired; - On the same day I received back a reply with delivering and warranty terms to ship to Germany my item with RMA number; - On 16th October 2014 I shipped the gimbal to Germany; - On 10th November 2014 I received the invoice/quotation from DJI Technical Support to get back the gimbal repaired, for a total amount of 196,35 Euros; - After some days, taken to evaluate whether was the case or not to go ahead with repair, considering the value of the item, on 10th December 2014, I proceeded with payment of the bill, confiding, above all, on the professionalism of the German DJI technical department to fix all the problems with the item; - On 15th January 2015 I received back at home my gimbal and after having reinstalled it aboard on my Flamewheel F550, I discovered that the gimbal was still unserviceable due to strong shaking movements after initial self calibration routine; - On the same day I sent to German technical support an urgent email describing the new problems and complaining about the bad repair carried out; I was requested to send a video showing the issue and the reply was that yes, there is a problem with the gimbal” (as stated by tech support after having watched the video); - On 16th January I received another email in which I have been offer to send again in Germany the gimbal for (just) “another look” (????); - On 20th January I replied to the previous email asking for further details about the terms of this “another look” service, since, on my opinion, there was something wrong with the repair in Germany. Hence I deserve a better support from DJI, after having paid for a complete repair of the product and, instead, having received back a yet non working gimbal. Photo or video of fault : youtu.be/cIimXHwFQ5I
Posted on: Sat, 24 Jan 2015 02:48:35 +0000
Trending Topics
Recently Viewed Topics
© 2015