WARNING REGARDING GOING TO THE VERIZON WIRELESS STORE: Google verizon tablet scam and you see what happened to me and my mom, and what apparently is a wide spread practice at the Verizon stores - which should be illegal. We added a second line and a new iPhone to an existing iPhone contract. The sales person Imani (Porter Ranch Verizon Store) convinced us to accept two free tablets. He insisted they were 100% free. The whole think felt wrong. I have never felt like this at a Verizon store before. This salesman was like a shady used car salesman. I was concerned, so I asked him if he makes commission. He said that he does not make commission. He twisted the facts around creatively as to appear to present the tablets as having no monthly charge. We didnt even want the tablets! We have no use for them. When we got home, I reviewed our plan online and it turns out we are being charged $10 X2 per month for two years for these two tablets. Less than 12 hours later, this morning, I returned to the Porter Ranch Verizon store to return the tablets, and they continued to try to spin BS about how Imani discounted our rate in order to pay the additional $20 per month for the tablets. Per my phone conversation with Verizon Wireless Corporate, this was not true and was just more sales spin. They also told me that indeed Imani and the other sales staff make commission and are heavily compensated and awarded for sales performance. So he lied to me about that. Why would he lie unless he knew he was taking advantage of us? Corporate told me that the manager of the store should take back the tablets and not charge me. The manager refused to take back the tablets without charging us $150 for a restocking fee ($75 X2). I refused to pay this. I would have been satisfied and we would have kept Verizon as our carrier and kept the new iPhone 6 we purchased if they would have just taken the tablets back and waived the $150 restocking fee. The manager kept saying my mom signed a contract and she would not waive the restocking fee. My mom was totally schooled by this sales guy who causally got her to sign multiple times. Shes got poor eyesight and could not read the contract even if it was presented, which it was not. She simply singed her name on a iPad like POS device. We trusted that they were shooting straight with us. She specially asked Imani, ARE YOU SURE THERE IS NO ADDITIONAL CHARGE FOR THE TABLETS? He insisted there was not. Yes, you typically would not sign a contract without reading the fine print, but I would not expect to have to look out for myself like that at Verizon, nor did my mom, a loyal Verizon customer for over 10 years. The Verizon Store has turned into the Wild West of dishonest salesmanship. I dropped off the two tablets and my new iPhone on the check-out desk after they refused to budge. The manager insisted I could not do this. I just left them there and walked out. I am reporting this to the Federal Communications Commission, the Federal Trade Commission, the BBB, the Los Angeles Times and any other news outlet that will publish my story and Im presenting this to the City Attorneys Office. I am also going to do my best to spearhead not only a local public service campaign against the Porter Ranch Verizon Store, but also a class action suit against Verizon Wireless. This is happening to a lot of people. Look it up online. My mom and I are just going to go to AT&T instead and refuse to pay the Verizon contract. Now my moms credit will be hurt because of this nonsense. All she was trying to do was buy me a Christmas gift and she ends up getting taken advantage of at Christmas time. The Verizon Store in Porter Ranch, especially the management there should be ashamed of themselves.
Posted on: Tue, 23 Dec 2014 19:07:03 +0000
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