We are a foremost organization in the drycleaning industry. With close to a decade of delivering world-class service to our rapidly growing clientele, the Company is embarking on a re-optimization drive, and as such seeks the services of Passionate, Innovative and Excellence- driven individuals to function in the following roles. Head, Customer Relationship and Marketing Summary of Job Role Champion the development and implementation of the Customer Relations strategy and ensures alignment with the corporate strategies, business goals and objectives Oversee and manage all of the daily operations of the Customer Relationship Officers Ensure that customers receive outstanding service Resolve issues and complaints escalated from Customer Relations Personnel in the collection centers/shops Ensure all garments sent to the factory are duly collected Develop customer service standards, policies and procedures for the organization Develop and roll out best practices across all collection centers Ensure that a record of all requests/queries/complaints raised by customers are documented and handled in a timely manner Provide training, coaching, development and motivation to bring out the best in each team member Carry out routine customer surveys to ascertain customer perception of the business Ensure that all client related tasks are handled in such a way that the Company’s position is protected at all times Send reports to the Branch Manager as may be required. Perform any other duties as assigned by the Branch Manager Desired Skills/Experience Bachelor degree in Management or related discipline Minimum of 4 years’ relevant experience in service industry Hands-on experience and knowledge in team building and management Must possess Conflict resolution and relationship management skills Excellent written and verbal communication Mature, self-motivated, detail-oriented and well-organized Able to work under pressure and meet tight schedule General Manager Summary of Job Role Drive the development and implementation of the service, sales and profitability plans for CleanAce Ensure a robust communication system is set-up for information sharing on effective practices, competitive intelligence, business needs and/or opportunities, etc among all branches, locations and employees Ensure that all areas of work performance or departments are properly staffed and directed Provide training, coaching, development and motivation to bring out the best in each team member Ensure that all branches are managed with high ethical standards, and in compliance with all government regulations Ensures that all risks associated with the company’s operations are proactively identified and mitigated at all times Evaluate regularly the effectiveness of operations, to see that policies are being observed and that goals are being attained Responsible for effective and efficient Procurement system for the company Monitor the Supply chain and recommend improvement where necessary Review the monthly supplier performance report and ensures that appropriate action is taken Monitor the Procurement imprest to ensure that reimbursement is done at the right time Ensure the safekeeping of company assets, including structures, equipment, inventory and cash Direct all operational aspects of the Branches (Customer Service, Human Resources, General Administration, etc) in a manner that supports the achievement of the company’s profitability goals. Provide operational support to the Chief Executive Officer Desired Skills / Experience Bachelor degree in Administration or related disciplines Minimum of 6 years’ relevant experience in service industry, with at least 4 years role experience Strong execution capacity Must be able to build, without compromising on discipline Excellent verbal and written communication Ability to delegate; resisting urge to micro-manage Must possess Conflict resolution and relationship management skills Mature, self-motivated, detail-oriented and well-organized Able to work under pressure and meet tight schedules Interested persons who meet the above criteria should send their resume and cover letters to bettieani@yahoo Application closes September 17, 2014
Posted on: Wed, 03 Sep 2014 17:12:49 +0000
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