We are always prepared to deal with difficult customers on the - TopicsExpress

We are always prepared to deal with difficult customers on the phone but Ive never dealt with someone who was crying so hard that I couldnt understand her. her father passed away unexpectedly and she had to get home as soon as possible. I could immediately empathize with her, having lost my mom 2 years ago, it was very apparent from her demeanor she was very close to her dad. I was as patient as I could be to try to get her out of Kwajalein Marshall Islands with no flights tomorrow. Please keep this dear grieving stranger in your prayers

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