We welcome your feedback on CarillionAmey, it helps us to ensure - TopicsExpress

We welcome your feedback on CarillionAmey, it helps us to ensure that we can provide you with an effective Defence housing service. We measure our customer satisfaction and service levels in order to continue to improve our service. Please contact us on 0800 707 6000 or walk into your local customer service centre to let us know if we have done a good job, or advise us if you are unhappy with any aspect of our service. For examples of our latest customer feedback, please click here If something goes wrong, please let us know as soon as possible. Complaints There are three stages for complaints: Stage one: This is where you contact us to let us know you are dissatisfied. One of our customer care managers will contact you, introduce themselves, and give you a reference for your complaint. They will explain how the process works and keep you regularly updated on progress until the complaint is resolved. If you are not satisfied with the way the complaint is being handled or you want to speak to someone more senior, you can speak to a senior manager at the Helpdesk or a director who will take the necessary action to resolve your complaint. Stage two: If your complaint has been closed at stage one and you are still dissatisfied you can escalate your complaint to the Defence Infrastructure Organisation (DIO). Stage Two complaints should be sent in writing to the DIO Customer Service Team using the address on the DIO website at: https://gov.uk/defence-infrastructure-organisation-service-family-accommodation#making-a-complaintcustomer-services Stage three: If you have completed stage two and you are still dissatisfied you can escalate your complaint to the Independent Housing Review Panel at the following address: Independent Housing Review Panel CD(P) Services and Veterans Welfare Accommodation Policy C2 Ministry of Defence Floor 6, Zone A Main Building Whitehall London SW1A 2HB If you make a complaint, we will give you a reference number. Please take note of it. Our Customer Care Managers aim to contact you within one hour of a complaint being made.

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