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Welcome Ramirez, Elizabeth Logout Help Change password HomeActions » Home Performance Summary My Performance My Annual/Weekly Performance Metric Breakdown Advanis AHT Adjustments Per Call Transfers & Conferences Metric Trends Advanis AHT Adjustments Per Call Transfers & Conferences My Alerts Date Sender Subject Link Action 06/20/13 7:24 PM Aoki, John Your coaching session form has been updated - please verify. Link Delete Print view Create PDF... Export to Excel Overall Performance Jul-2013 Aug-2013 Sep-2013 Advanis IR % to Goal 151.06% 158.98% - -------------------- Advanis Top 2 % to Goal 131.58% 142.69% - -------------------- Advanis Top Box % to Goal 128.21% 147.82% - -------------------- Advanis Bottom Box % to Goal - - - -------------------- AHT % to Goal 112.60% 112.89% 115.60% -------------------- Adjustments Per Call % to Goal 167.33% 143.34% 845.50% Advanis IR Jul-2013 Aug-2013 Sep-2013 Actual 100.00% 100.00% - Goal 66.20% 62.90% - % to Goal 151.06% 158.98% - Trending - Center % 90.00% 93.00% - Volume 5 5 - Advanis Top 2 Jul-2013 Aug-2013 Sep-2013 Actual 80.00% 83.33% - Goal 60.80% 58.40% - % to Goal 131.58% 142.69% - Trending - Center % 75.00% 85.00% - Volume 5 6 - For Advanis Breakdown, click here. For Advanis Trending, click here. For Advanis Top 2 Breakdown, click here. For Advanis Top 2 Trending, click here. Advanis Top Box Jul-2013 Aug-2013 Sep-2013 Actual 60.00% 66.67% - Goal 46.80% 45.10% - % to Goal 128.21% 147.82% - Trending - Center % 75.00% 85.00% - Volume 5 6 - Advanis Bottom Box Jul-2013 Aug-2013 Sep-2013 Actual 0.00% 0.00% - Goal 16.10% 19.70% - % to Goal - - - Trending - - - Center % - - - Volume 5 6 - For Advanis Top Box Breakdown, click here. For Advanis Top Box Trending, click here. For Advanis Bottom Box Breakdown, click here. For Advanis Bottom Box Trending, click here. AHT Jul-2013 Aug-2013 Sep-2013 Actual 09:47 09:56 09:42 Goal 11:01 11:13 11:13 % to Goal 112.60% 112.89% 115.60% Trending Center % 72.00% 73.00% 77.00% Call Volume 486 298 89 Adjustments Per Call Jul-2013 Aug-2013 Sep-2013 Actual $0.32 $0.40 $0.07 Goal $0.54 $0.57 $0.57 % to Goal 167.33% 143.34% 845.50% Trending Center % 55.00% 50.00% 87.00% Volume $156.84 $118.50 $6.00 For AHT Breakdown, click here. For AHT Trending, click here. For Adj Breakdown, click here. For Adj Trending, click here.
Posted on: Thu, 05 Sep 2013 14:03:12 +0000

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