Well done! Premier Taxi! Dear Mr David Chan, We refer to your feedback on 27 June 2014 and regret that you have encountered such an unpleasant experience with our Silvercab driver. Please be assured that we do not condone such behavior from any our drivers. All our drivers have been told to abide by certain rules of conduct, which were specified in our taxi Driver’s Handbook, issued and briefed to them when they first joined our company. Any errant drivers who deliberately or repeatedly ignore or violate these rules will be dealt with accordingly. We have since counseled the driver concerned and he has been served a stern warning and will be placed on a 3 months performance assessment period, during which his conduct will be monitored closely. He has given us an assurance that he will be more responsible in the future and would conform to Premier Taxis’ code of conduct. He has given us an assurance that he would be more responsible in future and would conform to Premier Taxis’ code of conduct to uphold the good corporate image and reputation of the company. With your permission, we will be forwarding the refund of $3.00 on behalf of you to a welfare organization, The Singapore Anti-Narcotics Association (SANA). Lastly, your feedback has been recorded in his personnel file so that we can monitor his future performance. We would like to assure you that Premier Taxis places significant emphasis on the quality of our service and customer satisfaction, and remain committed to listening to our customers and serving them better. Once again, thank you for bringing the matter to our attention. Warmest Regards Chua Ling Hui Customer Service Premier Taxis Pte Ltd
Posted on: Tue, 01 Jul 2014 11:54:09 +0000
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