Well done Thorntons for their great customer service. I emailed - TopicsExpress

Well done Thorntons for their great customer service. I emailed them about the chocolate dogs. See their reply......... Re order WWW2711834 Dear customer service Manager I just thought I would send a photo of the two snow dog white chocolate models which arrived on Thursday. Our friend who is a vet says that their injuries are unfortunately terminal. I wondered if you had any specialised surgeons who could offer alternative therapy? I look forward to your reply with hope for the two pups Kind regards Sara Loake (Mrs) 😊 Dear Mrs Loake Thank you for your email although i was very sorry to learn how ill the 2 snowdogs that you received are. Unfortunately it would appear that we are too late to save these and cannot offer any them any help on this occasion. I would like to offer my condolences for this. We have however located their cousins who have expressed their delight at being sent to you in replacement. Their journey has started today and they should arrive at some point tomorrow. I do hope that manage to keep out of trouble along the way and arrive in one piece. If I can be of any further assistance please do not hesitate to contact me by reply, or by calling our customer service team on 0800 454537. Kind regards Nikki Pearson Contact Centre - Thorntons Direct, Thorntons PLC Loves our Special Toffee T: 0345 121 1911 Address: Cocoa Pod, Thornton Park, Somercotes,

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