Westpac responds to bushfires in NSW This morning, Westpac Retail and Business Banking have announced a relief package to assist customers who are suffering hardship as a result of the worst-affected bushfire areas in NSW. Announcement by Westpac... Our Disaster Relief Packages offer immediate financial help to customers affected by the bushfires, with employees providing additional support for those in need through the local branches and contact centres. Our thoughts are with those people and communities who have been affected by the bushfires, said Westpac Mortgage Broker Distribution General Manager Tony MacRae. We understand that times like these can be extremely hard - emotionally, physically but also financially. By offering support to our customers, we hope to alleviate any concern they have with their financial commitments so that they can concentrate on more important issues at hand. We are also fast-tracking insurance claims and our assessors are ready to assist all customers in the worst affected areas. In particular, customers can now use a new online insurance claims service that they can access via their smartphones and tablets and which is quick and easy to complete. Customers who are experiencing severe hardship will also be offered a halt on all interest accrual on unsecured credit products for a period of up to three months. The customers who need assistance should talk to their local Bank Manager or contact Westpac on one of the following numbers. Westpac Enquiries - 1300 731 073 Westpac Assist - 1800 067 497 Westpac Insurance - 1300 369 989 Insurance customers If you know of any affected customers, please ask them to contact Westpac on the numbers above so that we can assist with temporary accommodation and emergency funds. Claims can be lodged 24 hours a day, 7 days a week. Claims can also be lodged through Westpacs new online claims service which can be accessed directly via this link. Make a donation The Salvation Army announced yesterday that their Australian Disaster Relief Appeal is in place to support communities in New South Wales affected by the recent bushfires. Donations can be made at any Westpac Branch, through the Salvation Army website or online using Internet Banking.
Posted on: Fri, 18 Oct 2013 08:07:52 +0000