Whats driving all those revolting - TopicsExpress

Whats driving all those revolting customers?... thewisemarketer/news/read.asp?lc=j42472tx4181zo The Wise Marketer, 5 Mar 2014 - Are your customers revolting? No, its probably not what you think. Recent research by the British Standards Institution (BSI) found that customer service in the UK is improving, but that one third of British consumers are still not happy and, as a result, are likely to revolt - or at least find alternative brands - when their chosen favourites displease them. British consumers are reporting improved levels of customer service since the...

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