Wi-tribe Job, Graduate Trainee Customer Care Centre 13 Sept Wi-tribe Job, Graduate Trainee Customer Care Centre 13 Sept Field: Customer Care Contract Type: Contract Location: Multiple Cities Closing date:30-Sep-2014 Summary of Position: To provide front-end customer service at designated wi-tribe care centres. Wi tribe Job, Graduate Trainee Customer Care Centre 13 Sept jobs Wi-tribe Job, Graduate Trainee Customer Care Centre 13 Sept Regular Duties & Responsibilities: To cater walk-in customers as per company standards. To upsell company’s image through “Customer First Policy” and “Timely Response”. To retain customers and reduce walk-in churn. To sell and upsell services to walk-in customers. To provide preliminary technical assistance to walk-in customers. To resolve / escalate / follow-up complaints for customer’s issue resolution. To ensure shift timings / care centre timings and ambience of care centre. To maintain customer friendly atmosphere. Take ownership of customer issues. To meet all the targets assigned on individual level as well as care centre level. Formal Attire and positive attitude to handle customers effectively. Handling of cash and inventory as per policy. Knowledge & Competencies: Possess good knowledge of excel and power point. Intermediate level knowledge for technical issue and troubleshooting. Knowledge of company product, services and policies. Positive Attitude. Stress handling & anger diffusion skills. Dedications towards work. Multitasking skills. Education & Work Experience: 1-2 years similar working experiences in customer care / telecom industry. Must be a graduate and preferably with an MBA from a reputable University / Institute. Click Here To Apply careers.wi-tribe/qtelgroup/VacancyDetail.aspx?PageId=8100&BusinessUnitId=653&VacancyID=82358
Posted on: Sat, 13 Sep 2014 21:36:53 +0000
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