painful story and worst customer service Ms Shruti BS, You misspelled as 48 hours to resolve it or what?? what is resolution ?? Why you ppl always give the miss commitment again and again, WITHOUT ANY DELAY PROVIDE ME THE PORTABILITY OPTION, THE BASE OF PORTABILITY ALREADY MENTIONED IN TRIL MAIL. LET ME KNOW THE REASON OF HARASSMENT, NOTE:- WHOMEVER IS WRITING OR REPLYING OR DEALING WITH MY CASE/EMAIL PLEASE DO NOT REPLY OR ANSWER WITHOUT READING AND UNDERSTANDING THE ENTIRE CASE. Best Regards Hide message history On Thursday, 20 March 2014 9:41 AM, [email protected] wrote: Namaste! You wrote in on 18-03-2014, regarding service rendered at ARC for your airtel Postpaid mobile number 8793386837. We are working on the issue raised by you. Please consider this as interim response and acknowledgment of the email received. We will revert back to you with the resolution within 48 working hours. We request your kind cooperation till such time. airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel. Yours sincerely, Shruthi BS Customer Care bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=41424FB8C1C2C9CC37424349B5D4266A9DE0206A8D32ADEE11789EE32D51B3DD3859B2D33657BDDC2A53B9DD&refno=Qrc118031419031130415953 If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click onairtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. ---------Original Message---------- To: [email protected] Cc: Sent: 18/03/2014 07:20:04 PM Subject: Re: CLOSE THE SERVICE [|BAL|Qrc118031417035230406749|] Hi, There is no point to call me on provided date & time as i already said I am out of India and will come back on 13 april 2014. I requested portability on below mentioned point which I am following since last two months pls. 1) False commitment 2) poor service 3) inappropriate treatment to customer 4) Never ever taken any action on raised problem By CC and Sr officer Meena 5) Torchering/ force to continue on base of term & condition Note:- I have already Mail month back about what the problem I am facing requesting look & reslove Best Regards On Tuesday, 18 March 2014 5:00 PM, [email protected] wrote: Namaste You wrote in on 18-03-2014, with a problem regarding service provided at our airtel Relationship Centre for your airtel mobile number 8793386837 We completely understand your viewpoint and Sincerely apologize for any lapses by our service team. We take a very serious view of this matter and assure you this will not happen again. airtels effort has always been to provide a friendly enhanced customer experience. To address your current request, we have already registered your request. Your Reference number is 55455893. Please quote this in any future communication. Our team will contact you by 27-03-2014 by 09:30 AM with an update on the same. There is no monthly rental from the date of stop request raised and the call charges will be applicable, as per the usage. Rental and discount applicable will be calculated on pro-rata basis. Your next bill would be generated on 27-03-2014. Please dial *121# (toll free) from your airtel mobile to know your Outstanding/Unbilled/Payment/Bill Summary details. We hope to have you as our valued customer again. Yours sincerely, Prashant Customer Care bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4D4EB3DC2667 AD37B632424AB4D5276B9EE1236FF65B868789F0177891F5167C9AFF D F7392F0137198FD 6&refno=Qrc118031417035230406749 If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. ---------Original Message---------- To: [email protected] Cc: Sent: 18/03/2014 05:33:02 PM Subject: Re: CLOSE THE SERVICE [|BAL|Qrc118031416032030401344|] MR I am fine in term of payment all that i will pay right away, what do you mean that you ppl will work careless and will insult to someones wife in your office and act as you want. you people will not fulfill your commitment and will torcher us by saying term and condition. 1) I AM REQUESTING YOU TO REVISIT MY MATTER BEFOR YOU RIGHT ANYTHING. 2) I AM WILLING EXIT FORM YOU BECAUSE YOU GIVEN FALS COMMITMENT ( I never received any Provenge bag ) 3) WHO THE HELL YOU ARE TO INSULT MY WIFE IN YOUR OFFICE, YOU PEOPLE ASKED ME TO COME AND VISIT YOUR VASHI BRANCH IF YOU WANT ME TO CONTINUE WITH YOU I WANT YOU RESOLUTION OF ALL IN WEEK OR I WILL NOT HAVING ANY OPTION DESPITE OF LEGAL CORT. 18 Mar Namaste , This is with reference to your email requesting to port out your mobile number 8793386837. We sincerely hope you reconsider your decision to port out your connection. However, as per your request, we are including the terms for port out. On fulfilment of the below criteria, you would be able to port out to other operators: * Your connection should be held with us for a minimum period of 90 days. * There should not be any outstanding amount payable. Please dial *121# to know your outstanding amount payable. * There should be no pending/complaint/case in court with regard to your number * You can port out your number only within the circle * Your number should not be under contractual obligation with airtel e.g. company owned company paid accounts * There should not be any ownership transfer request in process for said number Steps to start MNP are listed below: 1. Generate Unique Porting code (UPC) by Sending PORT < Space> and your and send it to 1900. E.g. PORT 9810XXXXXX. Charges of text are applicable as per tariff plan opted by you. You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique porting code along with an expiry date. 2. Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form. 3. Submit the duly filled CAF and porting form along with documents listed below to the chosen service provider: Photo Id Proof/Residence proof/1 photo/PAN Card/Form 16/Last bill copy in case of postpaid number along with Rs.19/-. 5. The above exercise is to be completed before the expiry date of mentioned along with the UPC. 6. Obtain new SIM card from the new service provider. 7. New service provider will take 7 days to process your Port-In request. (Sunday is non working day). During this process, you will be able to use your mobile phone as usual. 8. New service provider will keep updating you via text on the progress made and intimate the date and time of porting on your mobile phone. Replace the old SIM with the new SIM provided after the specified date and time. There will be a black out for only 2 hours and the same will be communicated to you through text. The porting request can be withdrawn within 24 hours of applying. We are privileged to have you as part of our family and look forward to have you as our customer again. Yours sincerely, Sandya CRV Customer Care bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A5E62851AAEB E708FED7FE32E6F9CFC 0 3 2 C6BEF6BACEC147297F015779CFA1C7696F8187A98F115789D&refno=Qrc118031416032030401344 ---------Original Message---------- To: [email protected] Cc: Sent: 18/03/2014 04:33:03 PM Subject: Re: CLOSE THE SERVICE [|BAL|Qrc105031422030529076269|] Sorry I am out of India so could not reply you , Anyways hope you understood the entire my case how you people tourchered me secondly insulting experience at washi office & great or top to that you sr CC officer Meena said we will take action and will resolve it in 48 hour but zero degree action. so final conclusion to get off from Airtel its my confirmation that i dont want to continue with Airtel and will to go back/ use portability with IDEA cellular. do let me know my next step to go back to IDEA Cellular Best Regards +971-55-319-3687 On Thursday, 6 March 2014 2:49 PM, [email protected] wrote: Namaste You wrote in on 05-03-2014, with a enquiry about disconnection for your airtel mobile number 8793386837. We regret the inconvenience you have experienced. We would like to inform you that, for deactivation of your airtel mobile number kindly revert us with a word of confirmation for further deactivation. Thank you for choosing airtel. Yours sincerely, Suhas S Customer Care bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=54B7D8265FA0 CB2F4BA9D92C56B7C4C4385BBAC420A03C5DBCC0C6CBC4C8CBCCCACF385DBEC6C0C5C3C5CA35&ref no=Qrc105031422030529076269 ---------Original Message---------- To: [email protected] Cc: Sent: 05/03/2014 10:34:41 PM Subject: Close the service Dear sir/ madam As regularly I am taking follow up about the provige bag which was in offered when I did the portability with you. While takin follow up your telco phonic customer care executive as me to visit our showroom and collect your gift and at that time if find any difficultly right away call us we will resolve the issue , for the same I visited your Vashi office on 2 march ( Mumbai ) but experience was very pathetic. When I was talking with your CC Executive at Vashi office the response was as bellow. 1) sir you got wrong information we dont proved any bag from this office. You should visit the same centre where you post the request of portability. 2) I preferred to call your telephonic CUstomer care to clears the things at the same time the executive from Vashi office asked to my wife to vacant the Chair and sit outside .. As we have lot of customer we cant help you.. You must visit the same office as we are not responsible ( that was a very rood way ) no one suppose to insult my family. At same time we left your Vashi office because we are not habitual by Getting insult by your executive .. Mean while your telephonic CC executive picked the call and after listing this she transfer call to her senior Ms Meena I told her the the saga of the story and Ms Meena was committed she will put a compleat about your arrogant employee and will mark a copy to my email ID and that all process will be done in max 48 hours. I am sorry to say but still I havent revived any mail or any solution as ms Meena committed also on my previous compliant from any end. As I am fed with your services and flake commitment also I do not have a any intreat to continue with your services after getting insult from your employee
Posted on: Thu, 27 Mar 2014 11:58:52 +0000
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